ENHANCE CUSTOMER EXPERIENCE Deliver customer experiences that provide precisely what your target audience is looking for, and then optimize your offer on all platforms that your consumer uses to interact with your brand. Suppose a new customer lands on your website and you have already prepared your site to provide a seamless experience. What if your customer is now shopping online and sees an ad for one of your products. They click through the ad – success again! Not so fast. Suppose your item needs to be restocked, and the customer has to wait.
You just ended up losing the window for whatsapp database a second sale. Smart marketing can take your business a long way – excellent customer service must apply to all channels. When your customer feels like their happiness is your main concern, they’ll be heading back for more! 93% of customers are likely to make repeat purchases when they experience excellent service from a business. Moreover, 73% of customers remain loyal to a brand if their customer support is friendly. The next step should be crystal clear—excellent customer service!
Chances are, consumers will end up spending 17% more than they did the first time. A small thank you note in their package, maybe even a small gift on purchases that exceed your minimum order can separate your service level from competitors. Show them they are appreciated, and they’ll respond in kind. CREATE LOYALTY PROGRAMS Half of all repeat buyers make their second purchase within 16 days of their first one. What do you do in that window? You need to strike a balance between convincing and pushy. Send offers for similar items or free shipping on their next order! Reward customers with a special discount and perks in exchange for repeat purchases.